Future Digital Inclusion has allowed us to both directly fund basic online skills delivery in UK online centres across the country, and continue to develop our learning resources for the entire network.
As part of this, we have invested time and resources in the Learn My Way platform so that we develop and create courses and tools to help everyone be able to make the most of computers and the internet.
Future Digital Inclusion has also enabled the creation of a new learner management system – CaptureIT – allowing staff from UK online centres to record the progress of learners who are gaining basic online skills, whether it’s inside or outside of Learn My Way, helping to provide a more robust and flexible way of tracking progression and supporting learners.
In February 2015 we received confirmation that BIS would continue to fund Tinder Foundation to deliver Future Digital Inclusion throughout 2015/16.
After raising seven children Joanne knew she wanted to find a job, but she lacked the skills and confidence to find one – until she started a computer and employment course at Community Support Plus. Thanks to the support and encouragement from her tutor, Joanne’s confidence grew and she learnt how to search for jobs, fill in forms and develop her CV.
Joanne built up her confidence enough to apply for a job as a dinner lady at her children’s school – and she got it!
“I’d recommend Learn My Way and UK online centres like Community Support Plus to anyone. Even if you’ve got no computer skills, even if you’ve never worked. If you’re worried about your computer skills – don’t. If they can help me, they can help you. Help you build your confidence, and help you get a job.”
The pilot, which was completed in August 2014, aimed to both increase the skills and confidence of those businesses involved, and to inform the design of a delivery model that could support businesses in developing their digital skills.
Lloyds Banking Group staff were trained to become Small Business Digital Champions so that they could provide face-to-face training for local small businesses across a variety of sectors, from cafe owners and pet shops, to driving instructors and decorators.
Of businesses reached by the pilot:
● Lack of time and low confidence are the key barriers to developing digital skills.
● A national organisation such as Lloyds Banking Group can play a key role in creating a scalable nationwide delivery model, through referring customers to training providers
● It’s important to engage with organisations like Community Foundations, LEPs, local councils and growth hubs to ensure a joined up approach
John Walton, Decorator
We worked with a small number of centres from within the UK online centres network to test how mobile connectivity could improve the lives of people lacking basic digital skills, and who met at least one criterion of social exclusion.
The project not only led to a significant increase in participants’ online skills, but also had a great impact on their personal health and wellbeing, enabling many to better manage their physical and mental health.
A report, Mobile: Helping to close the Digital Divide? was launched at an event at the House of Lords on 17 March 2015.
“We are delighted that the findings from the Mobile Devices Project show the positive impact mobile technology can have on people’s lives; from developing digital skills to improving health and wellbeing. We look forward to continuing our partnership with Tinder Foundation to break down the barriers of digital exclusion and achieve a digitally-skilled nation.”
Justin Hornby, Senior Regulatory Manager, Corporate and External Affairs, Vodafone UK.
In 2014-15, we continued to deliver our Digital Champions programme with TalkTalk, training their staff to help people in their communities to use computers and the internet.
From April 2014 – March 2015, we trained 27 TalkTalk employees to become Digital Champions, and in return they provided many hours of support to two of our UK online centres – Hamilton Davies Trust in Irlam, and Mercy Foundation Centre in London.
We’re excited to be supporting TalkTalk with their digital inclusion strategy. They have pledged to a further 700 members of staff becoming Digital Champions, and we’re looking forward to helping them expand their Digital Champion support programme to other areas around the UK.
Victoria Rodney, Director, Mercy Foundation Centre
“I’m so proud and honoured to be part of the Digital Inclusion movement that’s supported by TalkTalk in our local UK online centre ‐ The Mercy Foundation Centre. In my time as a Digital Champion, I’ve had the opportunity to help people from very different walks of life ‐ hearing their stories and motivations helps build a bond and I love my time volunteering.”
Rita Rodwell, Finance PA and Digital Champion, Consumer Finance, TalkTalk
Starting in October 2014, we worked with TalkTalk on a pilot to test approaches and barriers to obtaining broadband at home. We worked with 15 UK online centres in the North West to help understand motivations and barriers to getting online at home, particularly for people over the age of 65.
A tailored home broadband package was developed to help centres and learners have more conversations about getting online at home. This included a subsidised tablet, free connection and an ‘Internet Guide’ to make the process of getting home broadband as easy as possible.
Centres taking part included Starting Point in Stockport and Joining Communities in Leigh, and at the end of the project we were delighted when TalkTalk donated the tablet devices to participating centres to further engage with learners.
Greg Watson, Business Development Manager, Tinder Foundation
“Tinder Foundation’s work in local communities to help residents become healthier, happier and more confident online, continues to be its most important and proudest achievement for 2014/15.”
Nick Stanhope, CEO, Shift
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